Terms of use | lookwello

1. Purpose and acceptance

These Terms of Use (the “Terms”) constitute the legal agreement between Espace Lookwello Inc. (“Lookwello”, “we”, “our” or “us”) and any person who accesses or uses the Lookwello platform (“User”, “Professional”, “Client”, “you” or “your”).

They govern access to and use of:

the Lookwello website;
the Lookwello mobile applications;
the booking platform;
the Professional Space;
Professionals’ public pages and profiles;
the search, booking and communication features;
the management tools intended for Professionals;
as well as any other feature or digital service offered by Lookwello.

By creating an Account, by accepting these Terms when acceptance is requested, by making a Booking or by using the Service, you acknowledge that you have read these Terms and agree to be bound by them.

If you use Lookwello on behalf of a Professional, you confirm that you have the authority required to bind that Professional.

These Terms must be read together with the Privacy Policy, the Personal Information Governance Policy, the Personal Information Retention and Destruction Policy, and any other applicable contractual document.

Order of precedence

In the event of a conflict between the applicable documents, the following order of precedence applies, subject to the mandatory provisions of the law:

the mandatory provisions of applicable law;
any professional contract, data processing agreement (“DPA”) or other written agreement signed separately between Lookwello and the Professional;
these Terms;
Lookwello’s general policies and documents.

Where a provision of a specific document deals with a subject specific to it, it applies to that subject to the extent that it does not contravene the mandatory provisions of the law.

Distinction between Professionals and Clients

These Terms apply to all Users. Certain sections specifically concern Professionals (Professional Accounts, Subscriptions, Professional Data, responsibilities regarding personal information, content, prohibited activities) and others concern Clients (Bookings, cancellations, reviews, consumer protection). Each User is invited to consult the relevant sections.

2. About Lookwello

Lookwello is a digital platform designed to facilitate the discovery, visibility, booking and management of services offered by Professionals in the beauty, wellness, personal care and related service sectors.

Lookwello may, in particular, allow Clients to:

search for Professionals;
view their profiles;
view their services, prices and availability;
book appointments;
receive confirmations and reminders;
manage their Bookings;
post reviews when this feature is available;
communicate with a Professional when this feature is available.

Lookwello may also offer Professionals tools designed, in particular, to:

create and manage their profile;
present their services;
manage their availability;
receive and manage Bookings;
manage their clientele;
organize their business;
communicate with their Clients;
improve their visibility;
access statistics;
use automation or analytics features when they are available.

The features offered may change in accordance with these Terms.

3. Definitions

For the purposes of these Terms, the following terms have the meanings given below:

“Client” Any person who uses Lookwello to search for, view, contact or book a Professional or a Service Offering.

“Professional” Any natural or legal person offering services through Lookwello, including a salon, barber, beauty institute, independent professional, studio, spa, care centre or other eligible business.

“User” Any person accessing Lookwello or using the Service, including Clients and Professionals.

“Service” All the features, software, interfaces, applications, tools, pages, systems and digital services provided by Lookwello.

“Account” The personal or professional space created by a User to access certain features of the Service.

“Content” Any text, photograph, image, video, logo, description, comment, review, information, document or other element published, transmitted or made accessible on Lookwello.

“Professional Data” The information, content and data that a Professional enters, uploads, imports or generates in the course of using Lookwello’s professional features.

“Client Data” Information concerning Clients, including the information required to manage Bookings and relationships between the Professional and its clientele.

“Booking” A request for an appointment with a Professional made through Lookwello.

“Service Offering” The service offered by a Professional that is the subject of a Booking.

“Subscription” Any paid plan allowing a Professional to access certain Lookwello features.

“Technology Partner” Any supplier, service provider or subcontractor used by Lookwello to provide, secure, host or improve the Service.

4. Access to the Service

Lookwello may be used in accordance with these Terms and applicable laws.

Certain features may require:

the creation of an Account;
the provision of accurate information;
the confirmation of an email address or a telephone number;
the acceptance of specific terms;
the payment of applicable fees;
or compliance with eligibility criteria.

Lookwello may refuse, suspend or limit access to a feature when reasonably necessary for reasons of security, compliance, maintenance, fraud prevention or protection of the Service.

5. Creating and managing an Account

Certain features require the creation of an Account.

You agree to provide accurate, complete and up-to-date information.

You are responsible for:

the confidentiality of your login credentials;
the security of your password;
any use made from your Account;
keeping your information up to date;
managing the authorized users in your professional space.

A Professional must create separate accounts for the members of its team when this feature is available and grant each of them rights suited to their duties.

Any unauthorized use or suspected compromise of an Account must be reported promptly to Lookwello.

6. Professional accounts

The professional features are intended for businesses and Professionals who use Lookwello in the course of their activities.

The Professional remains responsible for:

the accuracy of its profile;
its contact information;
its services;
its prices;
its availability;
its business policies;
its cancellation terms;
its opening hours;
the information provided to its Clients;
its professional and legal obligations.

Lookwello provides tools that allow the Professional to manage its business, but does not become responsible for the Professional’s business activities.

The Professional remains responsible, in particular, for the quality, compliance and performance of the Service Offerings it provides.

7. Lookwello’s role in Bookings

Lookwello acts primarily as a technology platform facilitating connections between Clients and Professionals.

Unless expressly stated otherwise, Lookwello is not the provider of the booked Service Offering.

The contract for the Service Offering is entered into between the Client and the Professional concerned.

The Professional remains responsible, in particular, for:

the availability of the Service Offering;
its performance;
its price;
its quality;
its terms;
its cancellation policies;
any applicable professional obligation.

Lookwello does not guarantee that a Professional will be available on a given date or that a Service Offering will meet a Client’s particular expectations.

8. Bookings

When a Client makes a Booking through Lookwello, the information displayed before confirmation must be checked by the Client.

Depending on the configuration of the Service, a Booking may be:

requested;
pending confirmation;
confirmed;
modified;
cancelled;
declined;
or expired.

A Booking is considered confirmed only when Lookwello or the Professional clearly indicates its confirmation.

Lookwello may send the Professional the information required to perform the Booking in accordance with its Privacy Policy.

9. Professional’s responsibility toward its Clients

The Professional remains responsible for its relationships with its Clients.

In particular, it must:

provide accurate information;
comply with the laws applicable to its business;
comply with the professional obligations that apply to it;
obtain the necessary consents when it collects or uses personal information;
comply with the rules applicable to commercial communications;
honour confirmed Bookings, subject to legitimate circumstances allowing them to be modified or cancelled;
apply its policies transparently and in accordance with applicable laws;
treat Clients in accordance with applicable laws.

Lookwello is not responsible for any failure by the Professional to meet any of these obligations.

10. Cancellation, modification and no-shows

Online cancellation by the Client is possible up to a deadline set by Lookwello (currently 24 hours before the appointment). The terms for modifying and refunding a Booking, as well as any additional cancellation terms, may be determined by the Professional.

When a cancellation policy is displayed at the time of Booking, the Client is invited to read it before confirming the appointment.

Lookwello may provide tools allowing the Professional to define and apply its own policies.

These policies remain the responsibility of the Professional and must comply with applicable laws.

11. Prices of Services

The prices displayed on Lookwello are set by the Professionals, except when a feature expressly indicates that a price or fees are set or charged by Lookwello.

The Professional is responsible for the accuracy of the published prices.

When taxes or additional fees apply, they must be presented in accordance with applicable legal requirements.

12. Professional subscriptions

Certain features intended for Professionals are offered in the form of a Subscription.

Prices, included features, applicable taxes and billing terms are presented to the Professional before subscribing.

Unless otherwise indicated, the Subscription renews automatically according to the chosen billing period until it is cancelled.

The Professional may cancel their Subscription at any time directly in their Professional Space (My team › Subscription › “Cancel my subscription”). A confirmation is sent to them by email. Cancellation takes effect at the end of the period already paid. No additional fees are charged.

Unless required by law, no pro rata refund is granted, subject to the rights provided by applicable laws.

Lookwello complies with the online cancellation mechanisms required by applicable legislation, including the Québec rules that came into force on September 12, 2026. Mandatory rights provided by applicable laws remain unaffected.

13. Trials, promotions and free offers

Lookwello may offer:

a trial period;
a free period;
a credit;
a promotion;
a discount;
a temporarily free feature;
or any other commercial offer.

The terms applicable to each offer are specified when it is presented.

A promotional offer may not be combined with another offer unless otherwise indicated.

Lookwello may limit, modify or discontinue a promotion when necessary, subject to rights already acquired and applicable legal obligations.

14. Professional Data

The Professional retains its rights to the data and content it provides to Lookwello, subject to the rights required to operate the Service.

Professional Data may include, in particular:

business information;
services;
prices;
opening hours;
availability;
photographs;
descriptions;
information relating to Bookings;
information relating to the clientele;
settings;
usage history;
other data entered or generated in the professional space.

The Professional authorizes Lookwello to host, reproduce, process, transmit and display this data to the extent necessary for the provision, operation, security and improvement of the Service.

15. Data relating to Professionals’ Clients

When a Professional enters information about its own clientele into Lookwello, the Professional remains responsible for determining the purposes of that collection and for complying with the obligations that apply to it.

Lookwello’s role with respect to this information depends on the nature of the processing concerned.

When Lookwello acts on behalf of the Professional as part of a management feature, it processes the information in accordance with the instructions and legitimate needs related to the provision of the Service.

When Lookwello processes information for its own purposes, it acts in accordance with its Privacy Policy and applicable laws.

16. Professional’s obligations regarding personal information

The Professional remains responsible for its obligations regarding the personal information of its clientele.

In particular, it must:

collect only the information necessary for its purposes;
inform the individuals concerned when required;
obtain the necessary consents;
respect individuals’ rights;
protect the information;
limit access;
properly manage its staff accounts;
comply with the rules applicable to retention and destruction;
promptly report to Lookwello any incident involving data processed by Lookwello on its behalf.

When the Professional uses Lookwello as a client management tool, it remains responsible for the use it makes of the features made available to it.

17. Data export and return

Lookwello may offer mechanisms allowing the Professional to export certain data associated with its Account.

Export terms, formats and features may vary depending on the Service.

When a professional Account is closed, Lookwello applies its Personal Information Retention and Destruction Policy.

18. Privacy and protection of personal information

Lookwello attaches particular importance to the protection of personal information.

The collection, use, disclosure, retention and destruction of personal information are governed by Lookwello’s Privacy Policy and by the other applicable governance documents.

The Privacy Policy specifies, in particular:

the categories of information collected;
the purposes of processing;
the applicable legal bases;
disclosures to third parties;
transfers and processing outside Québec;
individuals’ rights;
how to contact the Privacy Officer.

The Privacy Policy forms an integral part of the contractual framework applicable to the Service, subject to the order of precedence set out in section 1.

19. Security

Lookwello implements reasonable administrative, technical and organizational measures to protect information and systems against unauthorized access, use, disclosure, loss or destruction.

These measures may include, in particular:

encryption of communications;
access control;
authentication;
logging;
backups;
security monitoring;
vulnerability management;
limitation of privileges;
protection of technical environments.

However, no computer system can be guaranteed to be completely free of risk.

Users must also take reasonable measures to protect their accounts and devices.

20. Confidentiality incidents

Lookwello maintains a confidentiality incident management process in accordance with its Confidentiality Incident Management Policy.

When an incident involving personal information held or processed by Lookwello occurs, Lookwello applies the measures provided for in its policy and in applicable legislation.

When an incident presents a risk of serious injury, the required notifications are made in accordance with the applicable obligations.

Incidents are documented and recorded in the register kept for that purpose when required.

21. Communications and notifications

Lookwello may communicate with Users in order to:

confirm a Booking;
send a reminder;
provide important information;
manage an Account;
ensure security;
provide support;
process a request;
communicate a significant change to the Service;
respond to a request;
send commercial communications where permitted.

Commercial electronic messages are subject to Canada’s Anti-Spam Legislation (CASL) and applicable laws. Lookwello obtains the User’s prior consent (optional checkbox at sign-up), clearly identifies itself in each communication and includes a working unsubscribe link in each communication. Users may also unsubscribe at any time from their Account settings or by writing to support@lookwello.com. Unsubscribe requests are processed within a maximum of ten (10) business days. Communications necessary to administer an Account, carry out a Booking or ensure security are not subject to the prior consent requirement when they are necessary to provide the Service. When a Professional sends messages to their Clients through Lookwello, the Professional remains solely responsible for obtaining consent and complying with CASL.

22. Professionals’ communications with their Clients

When a Professional uses Lookwello to communicate with its Clients, it remains responsible for the content, legitimacy and compliance of those communications.

In particular, the Professional must comply with:

the rules on consent;
the rules on electronic communications;
the rules on the protection of personal information;
opt-out or unsubscribe requests;
any regulation applicable to its sector of activity.

Lookwello may limit or suspend certain communication features when it identifies a risk of non-compliance, abuse or security.

23. Reviews and ratings

When Lookwello allows Clients to post reviews or ratings, they must reflect a genuine experience.

In particular, it is prohibited to:

post fake reviews;
post multiple reviews in order to manipulate a reputation;
post false information;
use fake accounts;
post confidential information about another person;
post threatening, illegal or otherwise prohibited content under these Terms.

Lookwello may remove or limit the visibility of content when it reasonably considers that it violates these Terms or applicable laws.

Nothing in these Terms is intended to prohibit a Client from sharing a review about the conduct of a Professional or about the goods or services it offers, where applicable law protects that right.

A Professional has a right of reply to any review published about them, from the Reviews section of their Professional Space. The reply must comply with these Terms and applicable laws. A Professional may report a false, defamatory or non-compliant review using the reporting feature in their Professional Space or by contacting support. Lookwello reviews reports within a reasonable time and may remove or limit the visibility of a non-compliant review. The decision rests with Lookwello and is exercised reasonably.

24. Professional Content

The Professional remains responsible for the content it publishes.

It warrants that it holds the rights required to use on Lookwello:

its photographs;
its videos;
its logos;
its trademarks;
its texts;
its descriptions;
any other content it provides.

The Professional grants Lookwello a non-exclusive, worldwide, royalty-free licence, limited to the period necessary to operate the Service, to host, reproduce, technically adapt, display and distribute this content as part of the platform.

This licence allows, in particular, the display of the professional profile in search results and booking pages.

This licence survives termination of the Professional Account only for content already published before termination, for the period necessary for the transition and the gradual deletion of data in accordance with the Personal Information Retention and Destruction Policy. Lookwello may not use this content for promotional purposes or new publications without the Professional’s express consent.

25. Lookwello’s intellectual property

Lookwello and its licensors retain all rights relating to the:

software;
source code and object code;
architecture;
interfaces;
design;
features;
databases;
texts;
graphic elements;
trademarks;
logos;
trade names;
documentation;
algorithms;
technologies;
know-how;
and other intellectual property elements making up the Service.

Unless expressly authorized, these Terms do not grant any ownership rights to these elements.

The User obtains only a limited, non-exclusive, non-transferable and revocable right to use the Service in accordance with these Terms.

26. Suggestions and feedback

Users may send Lookwello suggestions, comments or proposals for improvement.

Unless otherwise agreed in writing, Lookwello may use these suggestions without any obligation to pay remuneration or compensation.

27. Acceptable use

The User agrees to use Lookwello in accordance with applicable laws and these Terms.

In particular, it is prohibited to:

use the Service for fraudulent purposes;
impersonate another person or business;
create fake accounts;
access an Account without authorization;
circumvent security measures;
attempt to extract the source code;
reverse engineer the Service where prohibited by law;
introduce malicious software;
disrupt the operation of the Service;
use unauthorized automated means to extract data on a large scale;
retrieve or exploit other Users’ data without authorization;
use Lookwello to harass, threaten or deceive any person;
publish illegal content or content that infringes the rights of a third party;
use Lookwello for any illegal activity.

Lookwello may take any measure reasonably necessary to protect its systems, its Users and its partners.

28. Prohibited activities of Professionals

A Professional must not use Lookwello to:

publish false information about its business;
claim qualifications it does not hold;
offer Service Offerings it is not legally authorized to provide;
circumvent the platform’s rules;
artificially manipulate its ratings;
collect more personal information than necessary;
send unsolicited or illegal communications;
use data obtained through Lookwello for purposes outside the authorized framework;
transfer data obtained through Lookwello to a third party without an appropriate legal basis;
use Lookwello for any illegal activity.

29. Availability of the Service

Lookwello strives to maintain an available, reliable and secure Service.

However, uninterrupted availability is not guaranteed.

The Service may be temporarily inaccessible due, in particular, to:

maintenance;
updates;
technical problems;
supplier outages;
security incidents;
network problems;
circumstances beyond Lookwello’s reasonable control.

Lookwello may carry out planned or urgent interventions when necessary.

30. Evolution and modification of the Service

Lookwello may modify, improve, replace or withdraw certain features of the Service.

These changes may be necessary, in particular, to:

improve security;
improve the user experience;
comply with legal obligations;
integrate new technologies;
fix vulnerabilities;
adapt the Service to market needs.

When a significant change substantially affects a User’s rights or obligations, Lookwello may provide notice in accordance with applicable legal requirements.

31. Experimental features and automated technologies

Lookwello may offer certain features on an experimental, beta or pre-release basis.

These features may:

be limited;
contain errors;
be modified;
be temporarily unavailable;
be withdrawn.

When a feature uses automated mechanisms or artificial intelligence technologies, the results produced must be considered assistance tools and not a guarantee of accuracy or of any particular result.

The User remains responsible for decisions made on the basis of the results provided by such a feature where the nature of the Service warrants it.

32. Third-party links and services

Lookwello may integrate or reference services, sites, maps, tools or technologies operated by third parties.

These services may be subject to their own terms and policies.

Lookwello is not responsible for the content, availability or practices of a third-party service that is not operated directly by Lookwello.

33. Statistical data and improvement of the Service

Lookwello may use technical and statistical information in accordance with its Privacy Policy, in particular to:

ensure security;
measure use of the Service;
identify problems;
improve features;
improve performance;
produce statistics;
develop new features.

When data is anonymized in accordance with applicable requirements, it may be used for legitimate statistical, analytical or commercial purposes.

34. Warranties and limitations

To the extent permitted by applicable laws, Lookwello provides the Service on an as-available basis and without guaranteeing that:

the Service will meet all of a User’s particular needs;
the Service will be available without interruption;
all features will be free of errors;
the information provided by Professionals will be accurate;
a Booking will always be honoured;
a Service Offering will meet the Client’s expectations;
a Professional’s business results will be improved by using Lookwello.

Lookwello does not guarantee the acts, omissions, statements or Service Offerings of Professionals.

Nothing in these Terms has the effect of excluding a warranty or right that cannot legally be excluded or limited.

35. Limitation of liability

To the extent permitted by applicable laws, Lookwello cannot be held liable for indirect, incidental, special or consequential damages arising, in particular, from:

the use of or inability to use the Service;
the cancellation of a Booking by a Professional;
the conduct of a Client or a Professional;
a Service Offering provided by a Professional;
inaccurate information published by a User;
an interruption of the Service;
a problem originating from a third-party supplier;
loss of business opportunities;
loss of revenue or profits;
or any indirect consequence resulting from the use of the Service.

Subject to the applicable mandatory rules, Lookwello’s total liability for any claim by a Professional arising from the Service is limited to the amount actually paid by the Professional to Lookwello during the twelve (12) months preceding the event giving rise to the claim.

These limitations do not apply to Clients acting as consumers within the meaning of the Québec Consumer Protection Act or any other applicable law, to the extent they are prohibited by a mandatory provision. In particular, no limitation applies in the event of gross or intentional fault by Lookwello, fraud or bodily injury.

36. Professional’s liability and indemnification

The Professional is responsible for its business and its relationships with its Clients.

In particular, it is responsible for:

the Service Offerings;
the information published;
its prices;
its policies;
its staff;
its communications;
the data it enters;
its legal compliance;
its tax and professional obligations;
its contractual relationships with its Clients.

The Professional must indemnify Lookwello, to the extent permitted by law, for claims, losses, costs or damages reasonably attributable to:

a breach of these Terms;
an illegal use of the Service;
Content provided by the Professional that infringes the rights of a third party;
a breach of the Professional’s legal obligations;
or the acts or omissions of the Professional in the course of its business.

37. Suspension or termination of an Account

Lookwello may suspend or terminate an Account when it has reasonable grounds to believe that:

these Terms have been breached;
fraudulent activity is suspected;
the Account presents a security risk;
the Service is being misused;
a legal obligation requires it;
the use of the Account could harm Lookwello or other Users;
fees remain unpaid, where applicable.

When reasonably possible and compatible with security or legal obligations, Lookwello may give the User the opportunity to remedy the breach before suspension.

However, Lookwello may take immediate action when the situation presents a risk of security, fraud or harm.

38. Consequences of termination

At the end of an Account:

access to features may be disabled;
certain data may be temporarily retained in accordance with the personal information retention and destruction policies;
obligations that must survive termination continue to apply;
amounts owing remain payable, where applicable;
intellectual property rights remain unaffected.

Data may be exported when this feature is available and subject to the applicable terms.

39. Confidentiality and confidential information

Each party agrees to protect the other party’s confidential information to which it has access in the course of the relationship.

Confidential information must be used only for legitimate purposes related to the relationship.

This obligation does not apply to information that is:

already public;
made public without breach;
lawfully obtained from a third party;
whose disclosure is required by law.

Confidentiality obligations which, by their nature, must survive the end of the relationship remain applicable after termination.

40. Consumer protection

When these Terms apply to a person acting as a consumer, the mandatory rights and protections provided by applicable laws, including the Québec Consumer Protection Act where it applies, remain fully applicable.

Nothing in these Terms is intended to waive a right that a consumer cannot legally waive.

41. Changes to the Terms

Lookwello may amend these Terms, in particular to:

take into account the evolution of the Service;
integrate new features;
reflect legislative changes;
improve the clarity of the provisions;
change security rules;
respond to changes in business practices.

The updated version will be published on Lookwello with its update date.

When required by law or when a change is substantial, Lookwello will provide appropriate notice and, where required, allow the User to exercise the rights granted to it by law.

For consumer contracts involving sequential performance entered into online, Lookwello complies with the termination mechanisms required by applicable legislation, in particular where such legislation requires that a subscription can be easily cancelled online.

42. Notices

Account-related notices may be sent:

by email;
by in-app notification;
by message in the Professional Space;
or by any other reasonable means used by Lookwello.

The User must keep accurate and accessible contact information.

43. Governing law and jurisdiction

These Terms are governed by the laws applicable in Québec and, where relevant, by the federal laws of Canada applicable therein, without regard to conflict of laws rules.

Subject to the mandatory rights applicable to consumers and to any legal rule conferring jurisdiction on another court, the courts of Québec have jurisdiction to hear disputes arising from these Terms.

Nothing in this section has the effect of imposing on a consumer a jurisdiction to which the consumer cannot legally be subjected.

44. Dispute resolution

Lookwello encourages the parties to attempt to resolve any dispute relating to the Service amicably.

Before initiating formal proceedings, the User is invited to contact Lookwello to allow the problem to be analyzed and, where possible, resolved.

This process does not limit any right or remedy that a person cannot legally waive.

45. Force majeure

Lookwello cannot be held liable for any delay in or inability to perform an obligation when it results from an event reasonably beyond its control, including:

natural disaster;
major infrastructure failure;
widespread telecommunications outage;
major cyber incident;
war;
conflict;
government action;
public emergency;
strike;
significant failure of an essential supplier.

Lookwello will nevertheless take reasonable measures to restore the Service.

46. Severability

If any provision of these Terms is declared invalid, illegal or unenforceable, the other provisions remain in effect to the extent permitted by law.

The provision concerned will be interpreted or replaced, where possible, in a manner that respects the original economic and legal objective within the limits permitted by law.

47. No waiver

Lookwello’s failure to immediately exercise a right provided for in these Terms does not constitute a waiver of that right.

Any waiver must be interpreted restrictively and applies only to the situation for which it is expressly granted.

48. Assignment

The User may not assign or transfer its rights or obligations under these Terms without Lookwello’s prior authorization when such authorization is required.

Lookwello may assign its rights and obligations, in particular in connection with a reorganization, merger, acquisition or transfer of business, subject to applicable laws.

49. Entire agreement

These Terms, together with the documents expressly incorporated by reference, constitute the agreement applicable to the use of the Service.

These documents include, depending on the circumstances:

the Privacy Policy;
the Personal Information Governance Policy;
the Personal Information Retention and Destruction Policy;
the Confidentiality Incident Management Policy;
the specific terms applicable to certain Services;
the Subscription terms;
any professional contract or DPA entered into with Lookwello.

When a separate professional contract is entered into between Lookwello and a Professional, that contract prevails over these Terms in the event of a conflict specifically concerning the subject matter of that contract.

50. Language

These Terms are offered in French and English. The French version is the reference version. In the event of any discrepancy between the two versions, the French version prevails.

51. Lookwello contact information

Espace Lookwello Inc.

Address: 12-11545 Rue De La Gauchetière, Pointe-Aux-Trembles, QC H1B 2H4

Telephone: + 1 438 356 6118

General email: support@lookwello.com

For any question regarding the protection of personal information:

Person in charge of the protection of personal information (Privacy Officer)

Email: privacy@lookwello.com

52. Effective date

These Terms come into effect on: October 18, 2026 Version: 1.0

They remain in effect until they are replaced or amended in accordance with these Terms.