Customer FAQ
Answers to the most common questions about booking with lookwello.
Booking
How do I book an appointment?
Search for a service and an area from the home page, pick a salon, then the service, day and time. Your request reaches the salon in a few clicks.
Do I need an account?
Yes, a client account is required to confirm: it lets the salon reach you and lets you find your appointments under My bookings.
Is my appointment confirmed right away?
The salon confirms your request. You are notified as soon as it accepts; the status is also shown under My bookings.
Payment
How do I pay?
You pay directly at the salon, with the payment methods it accepts. lookwello charges you no booking fee.
Change or cancel
How do I cancel an appointment?
Open the appointment under My bookings and choose Cancel appointment. Online cancellation is possible until the deadline shown on the appointment; after that, contact the salon directly.
How do I move an appointment?
Cancel the appointment, then book a new time slot on the salon's page.
My account
How do I delete my account?
From your profile, or by following the steps on the Delete my account page.
How is my data used?
See our Privacy policy and Personal information protection.
Write to us
Can't find your answer? Write to us and our team will reply by email.